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Privacy Policy

Hollywood Camera Work SRLS

Via Goffredo Mameli 5, FI 50131, Firenze, Italia

P.IVA: IT07283170483

PEC: hollywoodcamerawork@pec.it

Email: support@hollywoodcamerawork.com

Website: www.hollywoodcamerawork.com

Last updated: May 30, 2026

Language note
This document is available in English and Italian. Use the language selector above to switch. In case of conflict between the two versions, the Italian version shall prevail.

1. Purpose of this Privacy Policy

This Privacy Policy explains how Hollywood Camera Work SRLS (the “Company”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data when you visit our website, create or use an account, download or use our software, purchase a licence or subscription, contact us, or use related services.

We aim to collect only the personal data that is reasonably necessary to provide our products and services, process orders, manage licences and activations, prevent abuse and fraud, comply with legal obligations, troubleshoot delivery and performance issues, and communicate with users.

2. Data Controller

The data controller is:

Hollywood Camera Work SRLS
Via Goffredo Mameli 5, FI 50131, Firenze, Italia
P.IVA: IT07283170483
PEC: hollywoodcamerawork@pec.it
Email: support@hollywoodcamerawork.com
Website: www.hollywoodcamerawork.com

For privacy questions or requests, you may contact us at support@hollywoodcamerawork.com or through the contact details listed on the website.

3. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

3.1 Account and order data

When you create an account, place an order, activate software, or manage a licence, we may process data such as:

  • name;
  • email address;
  • billing address;
  • phone number, if provided or required for the order;
  • VAT number, tax details, company name, or invoice details, where applicable;
  • account credentials and account identifiers;
  • order records, invoice records, licence records, download records, and activation records;
  • IP address used during checkout, registration, account login, download, or activation.

3.2 Payment and fraud-prevention data

Payment processing is handled by third-party payment providers. We do not see or store your full credit card number or full payment-card credentials.

During checkout and fraud-prevention review, your order information may be shared with payment and fraud-prevention providers such as Stripe, PayPal, and MaxMind, as necessary to process payments, prevent fraud, handle chargebacks, comply with payment-security requirements, and complete the transaction.

3.3 Website, account, and software usage data

For abuse prevention, activation, licence enforcement, system-load analysis, support, troubleshooting, and service reliability, we may process technical and usage data such as:

  • IP address;
  • account ID, licence ID, activation ID, device or installation identifier;
  • software version, platform, operating system, and app build;
  • login, session, activation, download, and account-access events;
  • server logs and request metadata;
  • error, delivery, and performance information;
  • limited diagnostic information submitted through support, crash, or bug-reporting systems.

Unless a longer retention period is required for security, abuse prevention, legal compliance, accounting, dispute resolution, or support history, operational usage logs are generally retained for up to fourteen (14) days and then purged. Records for active logins, activations, sessions, or licences may exist for the duration necessary to provide and secure the relevant service.

3.4 Support and communication data

When you contact us for support, sales, bug reports, crash reports, customer service, or other inquiries, we may process the information you provide, including your email address, message content, attached files, screenshots, logs, project files, diagnostic data, and any other information you choose to submit.

We do not send marketing emails to email addresses submitted through crash reports, bug reports, sales inquiries, or customer service requests unless the user has separately opted in to marketing communications.

3.5 Cookies and similar technologies

We use cookies and similar technologies that are necessary to operate the website, maintain your session in account areas and during checkout, preserve UI state between page loads, and provide essential website functionality.

We may also use analytics or third-party scripts where enabled, including services such as Google Analytics. If analytics, profiling, advertising, or non-essential cookies are used, we will provide appropriate notice and, where required, request consent in accordance with applicable law. Please refer to the relevant third-party privacy policies for information about how those providers process data.

4. Purposes and Legal Bases for Processing

We process personal data only where we have a lawful basis under applicable data-protection law, including the GDPR. The main purposes and legal bases are:

4.1 Performance of a contract — Article 6(1)(b) GDPR

We process data to provide accounts, licences, downloads, software activations, subscriptions, cloud or account services, support, order delivery, and related product functionality.

4.2 Legal obligations — Article 6(1)(c) GDPR

We process and retain data where necessary to comply with legal obligations, including tax, accounting, invoicing, e-invoicing, payment, consumer, and regulatory obligations. Certain order and invoice records cannot be deleted on request where we are legally required to retain them.

4.3 Legitimate interests — Article 6(1)(f) GDPR

We process data where necessary for our legitimate interests, including fraud prevention, abuse prevention, licence enforcement, payment security, chargeback handling, system security, troubleshooting, product delivery, performance monitoring, protecting our rights, and responding to legal or customer-service issues, provided those interests are not overridden by your rights and freedoms.

4.4 Consent — Article 6(1)(a) GDPR

Where required, we rely on consent for optional marketing communications, newsletter emails, non-essential cookies, analytics, profiling, or other processing that legally requires consent. You may withdraw consent at any time, without affecting processing that occurred before withdrawal.

5. How We Share Personal Data

We run a closed shop and do not sell, rent, or share personal data with third parties for their own marketing purposes.

We may share personal data only where necessary for legitimate business, contractual, security, or legal purposes, including with:

  • payment providers, including Stripe and PayPal;
  • fraud-prevention providers, including MaxMind;
  • hosting, infrastructure, email, delivery, support, accounting, invoicing, or security providers;
  • professional advisers, such as accountants, lawyers, tax consultants, or auditors;
  • public authorities, courts, regulators, payment networks, or law-enforcement bodies where required or permitted by law;
  • successors or counterparties in connection with a merger, acquisition, restructuring, or transfer of business assets, subject to appropriate protections.

Service providers process personal data only as necessary to provide their services to us and must apply appropriate confidentiality and security protections.

6. Payment Card Information

We do not see, store, or have access to your full credit card information. Payment-card processing is handled by PCI-compliant third-party payment processors. Our own systems store only the order, invoice, payment status, transaction references, and related information necessary for order delivery, accounting, support, fraud prevention, and legal compliance.

7. Transactional and Marketing Emails

During an order or account cycle, we may send transactional or service-related emails, including order confirmations, registration emails, licence or activation emails, password resets, email confirmations, security notices, service notices, review requests, invoices, payment notices, and support replies.

We send newsletter or marketing emails only if the user has opted in, or where otherwise permitted by applicable law. Users may unsubscribe from marketing communications at any time.

In case of a critical issue, such as a critical software flaw, security issue, data breach, service disruption, or legally required notice, we may contact affected users or the customer base irrespective of marketing-email preferences.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required or permitted by law.

In particular:

  • order, invoice, payment, VAT, tax, and accounting records are retained for the period required by applicable tax, accounting, and legal obligations;
  • account and licence records are retained for as long as necessary to provide downloads, activations, licence management, customer support, and proof of purchase;
  • operational logs used for abuse prevention, activation, load analysis, and troubleshooting are generally retained for up to fourteen (14) days unless a longer period is necessary for security, legal, accounting, support, or dispute-resolution purposes;
  • support communications may be retained as needed to manage support history, troubleshoot products, protect legal rights, and improve reliability;
  • data may remain in encrypted backups for a limited or technically necessary backup-retention period, even after deletion from active systems.

Some records cannot be deleted on request where retention is required by tax, accounting, legal, security, or dispute-resolution obligations.

9. Backups

Even after data has been automatically deleted or manually removed from active systems, it may continue to exist for a period of time in offsite or system backups. Backups are protected using appropriate security measures, including encryption at rest where applicable. Backup data is not used for ordinary operational purposes and is overwritten or deleted according to the Company’s backup-retention procedures.

10. Data Security

We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure, in accordance with Article 32 GDPR.

These measures may include encryption, access controls, password hashing, network and infrastructure security, logging, secure development and deployment practices, security reviews, and use of reputable infrastructure and payment providers.

Passwords are protected using industry-standard password-hashing methods. Payment processing is handled by PCI-compliant third parties.

No system can be guaranteed to be completely secure. If we become aware of a personal data breach, we will comply with our notification obligations under Articles 33 and 34 GDPR where applicable.

11. International Transfers

Where personal data is transferred outside the European Economic Area, we ensure that appropriate safeguards are in place in accordance with Chapter V GDPR, such as adequacy decisions, Standard Contractual Clauses, or other lawful transfer mechanisms.

Some third-party providers, such as payment, infrastructure, fraud-prevention, analytics, or support providers, may process data outside the European Economic Area where permitted by applicable law and subject to appropriate safeguards.

12. Your Rights

Subject to the conditions and limits set by applicable law, you have the right to:

  • access your personal data;
  • request correction of inaccurate or incomplete data;
  • request deletion of personal data;
  • request restriction of processing;
  • object to processing based on legitimate interests;
  • request data portability;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali) or another competent supervisory authority.

To exercise your rights, contact us at support@hollywoodcamerawork.com or through the contact details on the website.

Deletion requests may not apply to data we are legally required or permitted to retain, such as tax, invoice, payment, security, legal, accounting, or dispute-related records.

13. Account Deletion

You may request deletion of your account through the Profile page in your account control panel, where available, or by contacting us.

If your account is deleted, we will delete or anonymize personal data associated with the account where legally and technically possible. However, order, invoice, tax, accounting, payment, licence, security, and legal records may need to be retained where required or permitted by law.

14. Children

Our website, products, and services are not directed to children under the age required by applicable law to consent to digital services. We do not knowingly collect personal data from children where parental or guardian consent is required. If you believe that a child has provided personal data to us without appropriate consent, please contact us.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be published on the website and will become effective when posted, unless a later effective date is stated. Where required by law or where changes are material, we will use commercially reasonable means to notify users.

16. How to Contact Us

For privacy questions, data-access requests, deletion requests, or other concerns, contact us at:

Hollywood Camera Work SRLS
Via Goffredo Mameli 5, FI 50131, Firenze, Italia
P.IVA: IT07283170483
PEC: hollywoodcamerawork@pec.it
Email: support@hollywoodcamerawork.com
Website: www.hollywoodcamerawork.com